Refund Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.
The return policy is divided into three parts. Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part I
Category | Returns window, Actions possible, and Conditions(if any) |
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) Stationery (Pens, Diary notebooks, Calculators etc.) | Return request has to be made within 48 hours of product delivery. The product will be picked up from the customer within 8-10 working days. Replacement depends on the decision of the trader. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
All Mobiles [except Apple & Google phones] Electronics [except Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches)] | Return request has to be made within 48 hours of product delivery. The product will be picked up from the customer within 8-10 working days. Replacement depends on the decision of the trader. For all functionality related issues, do contact the brand authorized service center directly. For any other issues with the product, you may contact easystore.online Support Desk. |
Mobile – Apple & Google phones Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches) | Return request has to be made within 48 hours of product delivery. The product will be picked up from the customer within 8-10 working days. Replacement depends on the decision of the trader. For all functionality related issues, do contact the brand authorized service center directly. For any other issues with the product, you may contact easystore.online Support Desk. |
No questions asked
This policy enables easy product return requests for customers through the platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.
Exceptions to this policy
Following claims will be covered under the policy:
a. product undelivered
b. product/accessories missing
c. wrong product/accessories delivered
No Returns categories
Some products are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. Non-returnable products shall be marked on the product page.
Part II- Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
Category | Conditions |
Correct product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and clearly visible. |
Complete product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
Unused product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
Undamaged product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
Undamaged packaging | The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part III - General rules for a successful return
In case the products do not meet the expectations of the customer, return request has to be made within 48 hours of product delivery.
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory, or may contact the Customer Support Desk for more details.
While accepting your order, if you receive a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
For products where installation is provided by the service partners of easystore.online, do not open the product packaging by yourself. easystore.online authorized personnel shall help in unboxing and installation of the product.
The shipping partner of easystore.online will be collecting the product-to-be-returned from the customer within 8-10 working days.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.